Normally we can let your current provider know you're switching to UW, so you don't have to. But there are some scenarios where you'll have to contact your current provider:If you're switching to us from Virgin Media, or;You have an Full Fibre (FTTP) service with another provider who doesn't use the Openreach network (see below).If you currently don't have Full Fibre (FTTP) broadband with another provider and want to take a Full Fibre (FTTP) tariff with us.We recommend you wait until your UW broadband is live before you cancel your old broadband service to reduce the risk of having no broadband for a period of time.

The speed available on your line can be affected by:How far your property is from the telephone exchange or street cabinet.The quality of your telephone line and internal wiring.The actual speed you receive can be affected by:

The processing power of your PC / devices.

How many people are sharing your broadband connection.

Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices.If using a wireless connection; where you keep your router.The speed of websites that you visit.If you connect at peak times, such as evenings, weekends or major sporting events.Network capacity in Southampton.

Information on Broadband speeds can be found here : Full Fibre Broadband speeds

Yep, it really does. Unlimited data means no data caps when you use your SIM in a mobile phone in the UK. Just keep in mind that our fair use policy does apply – and when roaming in Europe, your data is capped at 14GB each month.